WE ARE HERE FOR YOU
Call us or write an email to the address below. We will try to get back to you as soon as possible. Usually within 3 working days. The best time to reach us is from Monday to Friday between 8 am and 12 pm.
Scanderra GmbH
Stänzlergasse 7
4051 Basel
Switzerland
Phone: +33 6 83 90 25 35
Email: david@edelwhite.pro
Frequently asked questions and our answers
What will my order be shipped with?
Your orders will be shipped directly to you from our French warehouse with DHL or ColiPoste.
How long does it take to receive my order?
We process and ship your order within 24 hours. Our parcel service providers will deliver your parcel within two working days. Please note that this is a guideline and delays may occur.
What payment options do you offer?
We offer instant payment via PayPal or credit card.
The order will be shipped immediately after receipt of payment.
Which credit cards are accepted?
We accept Mastercard, VISA and American Express.
What warranty do I have on my electric toothbrush or oral irrigator?
Is your electric toothbrush or oral irrigator defective but still within the two-year warranty period? edel+white® provides a two-year warranty from the date of purchase. This warranty applies to any country in which this device is sold by edel+white® or an authorized dealer.
The following items are not covered by the warranty:
Damage due to improper use.
Normal wear or use, especially of the bristles.
Defects that only insignificantly affect the value or function of the unit.
The warranty is void if repairs are carried out by unauthorized persons or if the housing is opened.
To which address can I send my return?
If you are returning your Sonic sonic toothbrush, please return only the toothbrush and the charging station. Send them to us in a well-padded envelope along with a letter stating the reason for your return and a copy of the invoice.
Returns for Germany and Austria:
De-Elg GmbH
Kundenbetreuung edel+white
Industriestrasse 4
D-76297 Stutensee, Tel + 49 7249 9130 610
Returns for other countries:
DENTALSHOP
102 rue du général de gaulle
F-68440 Habsheim
Phone: 03 39 34 00 48